Policy - Magpie Gems - jewellery with a magical sparkle 

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Frequently Asked Questions

Care instructions

All jewelry will come packed in a branded jewellery gift box. Please retain the jewelry in these as they will help prevent tarnishing.
Please avoid spraying perfume directly on the jewelry or getting it wet.
It is also a good idea to wipe them a little after use and before putting them back, if possible.
Alternatively, you can keep your sterling silver jewellery in a Ziploc bag.
It will all help to prevent the tarnishing.

Gift wrapping and packaging

All my jewellery will be shipped in a branded gift box.
If you require gift wrapping, please let me know, by sending me a private message or add a note at checkout.

What countries do you ship to?

I ship my products from Ireland, and I can send them by post, anywhere in the world.

How can I contact you?

You can click 'Contact shop owner' link available at the left side of your screen, under the collection list or Ask a question" on any of our listings. A new conversation page will appear. Simply enter your Subject along with your Message and click the 'Sent' button. Your Message will be emailed to us and you will receive a reply within 1-2 business days. The shop page also displays our Mail Address and our Phone Numbers for further communication.

Wholesale availability

I offer wholesalers special deals and prices. If you are interested in stocking my designs, please email me at Lavinia@magpiegems.ie.

Do you have a retail store?

My store is online but I do have some stockists around Ireland. If you would like to see and purchase directly in store, send me a message and I will provide you the location of the closest stockist.

Legal imprint