Yes, we do! Magpie Gems is delighted to share our creations with customers worldwide. All international orders are carefully packaged in our signature gift box and shipped from our studio in Castletownroche, County Cork, Ireland. Shipping times and costs vary depending on the destination, but we strive to provide efficient and reliable delivery to bring Magpie Gems to your doorstep, wherever you are.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Crafting a custom-made name necklace at Magpie Gems is a process filled with care and precision, ensuring each piece is as unique as the individual it is made for. These personalised treasures require a production time of 1-2 weeks. This duration is essential as it allows us, to intricately craft and perfect every detail of your bespoke necklace.
We understand the excitement and anticipation of receiving a custom piece, and we are dedicated to ensuring that your wait is well worth it. Rest assured, your custom name necklace will not only be a beautiful piece of jewellery but also a symbol of personal significance, crafted with the utmost attention to quality and detail. Once ready, it will be elegantly presented in our signature Magpie Gems gift box, making it a perfect keepsake for yourself or a cherished gift for someone special.
At Magpie Gems, we believe in the artistry and individuality of every piece we create. Each jewellery item is meticulously handcrafted ore hand-finished in our Castletownroche studio, ensuring both quality and uniqueness. Typically, the production time for our jewellery ranges from 2-5 business days. This timeframe allows us to give the necessary attention to detail and artisanship your chosen piece deserves.
However, for custom orders or designs that require more intricate workmanship, the process might take slightly longer. We appreciate your patience, as this time reflects our commitment to delivering jewellery that not only meets but exceeds your expectations. Once your piece is ready, it is carefully packaged in our signature Magpie Gems gift box, ensuring it reaches you in impeccable condition, ready to add sparkle to your life's story.
Quality and ethical sourcing are paramount at Magpie Gems. Our jewellery is crafted from nickel-free sterling silver, offering options for 24k gold or 18k rosegold plating. We also incorporate stunning Austrian crystals in some of our designs. All our materials are ethically sourced from Europe, ensuring not only the beauty but also the integrity of every piece we create.
To maintain the beauty and longevity of your Magpie Gems jewellery, we recommend avoiding exposure to water, chemicals, and harsh environments. Gently clean your jewellery with a soft cloth and store it in a dry place. For pieces with Austrian crystals, extra care should be taken to preserve their sparkle.
Certainly! We understand that jewellery often marks special occasions. That's why each Magpie Gems order is beautifully packaged in our signature gift box. We also offer the option to include a personalised message with your gift. Simply provide us with your message at checkout, and we'll ensure it's elegantly presented with your jewellery, adding that extra personal touch to your thoughtful gift.
Yes, we do. Magpie Gems is committed to exceptional craftsmanship and quality. We offer a 6-month warranty on all our jewellery, covering any manufacturing defects. This warranty does not cover damage due to wear and tear or improper care. If you encounter any issues with your jewellery within this period, please contact us, and we will be more than happy to assist in resolving the issue for you.
At Magpie Gems, your satisfaction is our top priority. We offer a hassle-free return and exchange policy for non-customised jewellery within 30 days of purchase. If you're not entirely satisfied with your purchase, please contact us for a return or exchange. For hygiene reasons, earrings are non-returnable unless faulty. Customised pieces are made uniquely for you and, therefore, are not eligible for return or exchange. Our aim is to ensure that every Magpie Gems piece brings you joy and satisfaction.
Staying updated with Magpie Gems' latest collections and exclusive offers is simple! We invite you to subscribe to our newsletter through our website. Additionally, you can follow us on our social media platforms, where we regularly post updates, new designs, and special promotions. By joining our community, you'll be among the first to discover our newest creations and enjoy exclusive offers that celebrate the spirit of female empowerment and life's milestones.