By purchasing this item you acknowledge that you have read and agree to our shop policies. If you have any questions, please contact me.

Shipping from Ireland

  • I ship my products from Ireland, by AnPost (Irish Postal Service), anywhere in the world. If you are in Ireland, you can find your Eircode HERE 
  • Please be aware that only the Registered Post or Express Post offers the option of tracking your package and replacing the order in case it is lost in transit.
  • Standard Post is the cheapest option, but there is no tracking available, nor insurance for replacing the order in case the package is lost in transit.
  • We can also arrange for courier services. Please let me know if you preferer your jewellery to be delivered by courier and I can quote you before ordering. UPDATE 5th of October - I am working with DHL at the moment to offer you 1-3 days of delivery everywhere in the world. The option will be soon available directly during checkout.
IRELAND Order total Cost
Free Shipping - over €75 €75.00 and up Free
Registered Post (1-2 working days, with tracking) €0.00–€75.00 €8.50
Registered Post (1-2 working days, with tracking) €75.00 and up €5.00
Standard Shipping (no tracking available) €0.00–€75.00 €4.00

 

OUTSIDE IRELAND (INTERNATIONAL) Order total Cost
Courier (1-2 business days) €38.50
Premium Express Post (2-3 working day, with tracking) €14.50
Registered Post (3-5 working days, with tracking) €0.00–€75.00 €13.50
Registered Post (3-5 working days, with tracking) €75.00 and up €7.50

 

Processing time

  • I strive to dispatch the products in stock in 1-2 business days. Occasional delays might occur due to unexpected events and around busy periods of the year.
  • All the customised items will have a longer production time (2-4 weeks). These are alterations or new products that we agreed upon before you placed your order.
  • All customised laser-cut name necklaces have 2-6 weeks of production time.

Customs and import taxes

  • Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs or postal transit times.
  • Ireland has international agreements regarding customs with certain countries, and you shouldn't be charged any taxes as long as the value of your order is below a certain threshold. We are aware of the following thresholds:
    • United States (US): €800 (sales of goods) or €300 (gifts)
    • UK: £25
    • Canada: CAD35
    • Australia: AUD1000
    • no customs in any of the EU countries, as Ireland is part of the EU

Returns & Exchanges

I gladly accept returns and exchanges

  • Just contact me within 7 days of delivery. Ship items back to me within 14 days of delivery.

Attention:

  • No products should be sent back without prior consent.
  • If you sent back any item without my prior consent, no refunds will be issued.

I don't accept cancellations

  • But please contact me if you have any problems with your order. I will do my best to find a solution.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders (e.g. Name necklaces, engraved jewellery pieces)
  • Intimate items (for health/hygiene reasons). For hygiene reasons, we do not offer refunds or exchanges on earrings (except the clip-on earrings) unless faulty.
  • Items on sale
  • Gift cards

Gift wrapping and packaging

  • All my jewellery will be shipped in a branded gift box.
  • The gift box is protected in transit by water-soluble puffs (environmentally friendly and compostable) and the shipping box (ethical and environmentally friendly & recyclable).
  • If you require gift wrapping, there is an option at checklout to add it to your order (for only €5). You can add a note at checkout (free of charge).